Warranty

  • Hong Kong Lighting Fair

    Light up for a Bright Future, 27-30 October 2014 Hong Kong Convention and Exhibition Centre

  • 2012 Lighting Design Award

    2012 Lighting Design Award in the Kitchen Lighting section

  • Best Selling Lighting

    Best Selling Lighting in 2011

  • Attend 2012 Las Vegas Exhibit

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Warranty

WARRANTY 

 

Alpha Design provides a one-year guarantee for its complete product range. With this step, Alpha Design lives up to its reputation as a pioneer in terms of innovation, design and quality. 

Thanks to this important initiative, customers can rest assured that by choosing lighting solutions from Alpha Design they invest in the future.

Our 1 year guarantee is provided for projects registered online within 90 days of date of our invoice.

a)Alpha Design warrants hardware Products against defects in materials and workmanship for one year from date of shipment or for the warranty period as referenced in the Product specifications. Alpha Design further warrants that its hardware Products conform to Alpha Design’s published minimum/maximum specifications (or Customer’s specifications expressly accepted in writing by Alpha Design). This warranty extends only to Customer and not to indirect purchasers or users. If Alpha Design receives notice of defects or non-conformance to hardware specifications during the warranty period, Alpha Design will, at its option, repair or replace the affected Products. If Alpha Design is unable, within a reasonable time, to repair, replace or correct a defect or non-conformance in a Product to a condition as warranted, Customer will be entitled to a refund of the purchase price upon prompt return of the Product to Alpha Design. 

b) Customer will prepay shipping charges (and will pay all duties and taxes) for Products returned to Alpha Design for warranty service. For valid warranty claims, Alpha Design will reimburse Customer for prepaid freight charges and return Products to Customer at Alpha Design’s expense. 

c) Unless Alpha Design agrees in writing that Customer has configuration control, Alpha Design may make process or materials changes affecting the performance or other characteristics of Products. Products supplied after such a change will continue to meet Alpha Design’s published minimum/maximum specifications, but may not be identical to Products supplied as samples or under prior orders.

d) Some sub-assembly Products may contain re-manufactured parts equivalent to new in performance. 

e) The above warranties do not apply to defects resulting from improper or inadequate maintenance; Customer or third party supplied software, interfacing or supplies; unauthorized modification; improper use or operation outside of the Specifications for the product; abuse, negligence, accident, loss or damage in transit, improper site preparation; or unauthorized maintenance or repair. 

f) THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.  ALPHA DESIGN SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

 

General Disclaimer

We attempt to be accurate with regard to information posted on our website. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. All information published on this website is provided "AS IS" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF NON-INFRINGEMENT OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Designs or other items of technical information that may be made available on or through this website are used at your own risk, and you agree to indemnify and hold us harmless from and against any loss, cost or liability, including but not limited to reasonable attorney fees, that we may incur as a result of your use of such designs or other technical information. Information on this website may be inaccurate or incomplete and may be changed or updated without notice. We make no warranty that any designs or other technical information are appropriate for use in any particular jurisdiction. We may make changes in the products, services, programs or relationships described on this website at any time without notice. We make no warranty that our website will operate without interruption or error. No statements provided orally or by email shall create or modify any warranty or disclaimer of warranty. 

 

Whilst every effort has been made to ensure the accuracy of this information, Alpha Design cannot be held responsible for any errors or omissions. We ask for your assistance in advising Alpha Design's Group Marketing Communications Department of any discrepancies that you discover at This email address is being protected from spambots. You need JavaScript enabled to view it..

Limitation of Liability 

IN NO EVENT WILL ALPHA DESIGN OR ITS AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY OTHER PERSON, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM ACCESS TO, OR USE OF, OR INABILITY TO ACCESS OR USE, THIS WEBSITE OR ANY LINKED WEBSITE OR INFORMATION, OR FROM ANY PRODUCT OR SERVICE LACK OF RECEIPT OR AVAILABILITY OF ANY PRODUCT OR SERVICE ORDERED THROUGH THIS WEBSITE. 

 

CERTAIN STATE LAWS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

 

If you are dissatisfied with this website, its contents, these Terms of Use, or the Privacy Policy, you agree that your sole and exclusive remedy is to discontinue using this website. 

Governing Law and Jurisdiction 

This website is controlled by Alpha Design from its offices in Fremont California, in the United States of America. All matters relating to access to, or use of, this website are governed by applicable federal laws of the United States of America and the laws of the State of California, without regard to conflicts of laws provisions. Any legal action or proceeding relating to access to, or use of, this website or the information it contains is subject to the exclusive jurisdiction of the state and federal courts located in Fremont County, California. You and Alpha Design agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any legal action or proceeding.